The Help Desk for your Front Desk
Reduce call volume, find and share information quickly, and thrill your customers
It’s time to get Mission Lens if…
Frustrated with managing your ever-changing flow of information?
Routine calls are taking up too much of your time
65% of calls to local YMCAs are from existing members asking, e.g., “Is the pool open,” or to register for a daily activity, requiring valuable staff time.
Timely, accurate information is hard for staff to find
Information is spread across departments and branches in emails, binders, and webpages, with no easy way for to quickly find accurate answers
You don’t know if members are getting responses until they complain to you.
Member inquiries get lost in inboxes or on notepads, leading to frustration and inconsistent service.
Your members want instant actions, but can’t get them
Customers have come to expect easy ways to resolve their task or inquiry 24/7 based on their experience with other national brands.
Core Features
Designed to support specific user roles, ensuring secure access and a smooth user experience.
Support Request System
Route unresolved inquiries to the appropriate person or team automatically.
Find the Perfect Plan for Your Mission
Choose a plan that fits your needs and take your vision to the next level.
Starter
$119
Perfect for small teams that want to make finding internal information easier
Key features include
Performance
$349
Improve staff performance & escalate customer concerns
All Starter features plus
Accelerator
$699
Automate Customer Support and Sales with customer facing chat agents
All Performance features plus
Plans, pricing & promotions
Starter
Professional
Accelerator
AI Agent
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Internal (for staff use) |
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Customer Facing SMS & Web agents |
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Auto-Respond to customer inquiries |
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Register for programs via SMS and Website agents |
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# Queries included/month per location |
200 | 300 | 600 |
Ticketing System
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Automatically route tickets to appropriate team or person |
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Contact Form Integration |
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Email Routing/Inbox Mgt |
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Social Channel Integration |
Knowledge Base Source
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Manual uploads (docs, pdfs, xls, csv)2 |
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Q&A Training Module |
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Sync with Website content |
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Daxko Integration |
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Sync with shared drive (SharePoint, Google, local network) |
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GroupEx Pro Integration |
Features
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Operational Dashboard |
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Reporting |
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Multi-location |
1 | Up to 10 locations | Up to 20 locations |
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Onboarding |
Self-Onboarding | Guided Onboarding | Guided Onboarding |
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# Users extra users available $50 per 10 seats |
10 | 10 | 10 |